Your comfort is part of the experience! Treat yourself to our complimentary comfort menu while we work our magic:

To Sip

• Hot + iced coffee

• Herbal teas

• Alani Nu energy drinks

• Sparkling + still water

To Unwind

• Phone chargers to keep you powered up

• Soft, cozy blankets for when the AC kicks in

• Warm neck wraps to melt away tension

• Eye masks for a little extra relaxation

• Wi-Fi so you can stay connected

Just ask your stylist or our front desk team. Kick back, get cozy, and let us take care of the rest.

We recommend wearing comfortable clothing, especially for longer appointments.
If you’re receiving color services, avoid high necklines or delicate fabrics. We do our best to be careful, but color can transfer. (We also have robes you can change into if you do happen to wear a high collard shirt)

We love celebrating your hair transformation. With your permission, your stylist may take before and after photos to use for inspiration on our social media.

Not into photos? Just let us know, no pressure at all.

To maintain a calm and safe experience for all guests, we ask that children under 14 not accompany you to your appointment unless they’re receiving a service, and a parent is present during the service. If a child is brought and we’re unable to proceed, your appointment may need to be rescheduled, and a cancellation fee may apply.

We totally understand that life happens. We just ask for at least 48 hours’ notice if you need to cancel or move your appointment.

• Changes with less than 48 hours’ notice will be charged $100 or 50% of the scheduled service (whichever is greater).

• Same-day cancellations, cancellations within 24 hours of appointment time, or no-shows will be charged 100% of the service.

Running Late?
Please text or call if you’re running behind.
If you arrive more than 10 minutes late, a $20 fee may apply, and your service may need to be shortened to stay on schedule.

We want the salon to feel like a peaceful escape for every guest. If you need to take a call or listen to something on your phone, we kindly ask that you use headphones or keep it on silent. A quick step outside for an important call is always fine, too! It helps everyone relax and enjoy their time with us.

We love that you want to share the experience! Our space is cozy, though, and we can't always promise a seat for extra guests. To keep things comfortable for everyone, we ask that only the person being serviced attend the appointment. If your friend would like to be pampered too, we'd be happy to book you side by side!

We accept all major credit cards, Apple Pay, and cash. We also offer gift cards for purchase for services and retail.

Your happiness means everything to us. If something about your service doesn't feel quite right, we want to hear about it! Just reach out within 72 hours of your appointment, and we'll set up a complimentary adjustment with your original stylist. They know your hair and your goals best.

Refunds aren't typical, since we'd much rather make it right in the chair, but they may be offered on a case-by-case basis.

As a hybrid salon, some of our stylists are independent artists who run their own businesses, and they set their own adjustment and refund policies. Please reach out to your stylist directly. They'll be happy to walk you through how they handle it.

Not sure which applies to you? Call or text us at (727) 222-5483. We're always happy to help.